FAQ

Shipping

Most orders are shipped within 2 to 5 business days. Made to order or custom orders are shipped within 5-10 days unless specified differently on the garment page. We use Australia Post & Express Couriers to ensure you get your order as soon as possible. Did we mention shipping is FREE for anywhere in Australia! International Shipping is also available at flat rates.

How much does shipping cost?

Free Shipping anywhere in Australia.

International shipping is offered at flat rates starting from $20.

 

How long until I receive my order?

Most orders are shipped within 2 to 5 business days. Made to order or custom orders are shipped within 1 to 3 weeks unless specified differently on the garment page. All orders will be shipped via Australia Post or by registered Courier. Most orders arrive within 2 days of being shipped, with international orders arriving within 3-10 days.

 

Can I have it delivered to a PO Box?

Yes, we can deliver to PO Box’s, businesses and home addresses.

 

Do you ship internationally?

We deliver to all major countries/cities around the globe.  International shipping is offered at flat rates starting from $20.

Please contact our sales team (customercare@lalabelle.com) if you would like to confirm whether we can deliver to your location. Please note that Lala Belle are not held responsible for any import duties or taxes that may apply for your country.

 

Is it possible to book an express or overnight courier?

Yes, if you need an urgent delivery please contact our sales team asap (customercare@lalabelle.com) and we will arrange overnight deliveries. Extra freight charges may apply.

 

Returns & Exchanges

All garments are eligible for full refunds or exchanges as long as they are:

-       Returned within 30 days of date of purchase

-       In the original condition, therefore it has not been worn, washed or used

-       Returned in its original packaging

If you would like to return or exchange an order please email your request to customercare@lalabelle.com 

  

Size Chart

 

 

Payment

 

Payments can be made via PayPal, AfterPay, Lay-Buy, Visa, Mastercard or direct deposit. Get peace of mind with PayPal's purchase protection programs. Best of all its fast, free and easy!

 

Lay-Buy Option

 

How it works:

Lay-Buy makes it easy for you to buy the products and services that you need by paying for them via a down payment and up to three monthly instalments.

AFFORDABLE: Our calculator allows you to select the down payment you can afford to layby today and the amount of months you need to pay off the product.

SECURITY: All Payments are processed within PayPal’s secure environment.

CONVENIENCE: Payments are automatically setup between you and the seller with no intervention by either party ever. Unless a payment is missed.

FLEXIBLE: You can also call us to move the pending payments earlier or later.

CHOICE: A Lay-Buy Payment can be made and recurring profile setup via your PayPal account or your credit card.

5 SIMPLE STEPS:

  1. CHECKOUT

    Select Lay-Buy payment option at checkout.

  2. CHOOSE YOUR PLAN

    Payment calculator makes it easy for you to set up your own payment plan.

  3. ENTER PAYPAL

    Complete down-payment and setup recurring profile in PayPal’s secure environment.

  4. SCHEDULED PAYMENTS

    Payments are processed by PayPal on the scheduled date YOU set. Check your order status within your PayPal reporting module. Contact us if you want to move your payments earlier or later.

  5. RECEIVE MERCHANDISE

    Receive the item or service shortly after your last payment.

No interest charges ever, no membership fees ever – NO DEBT.

 

Privacy Policy

Lala Belle is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Lala Belle Web site and governs data collection and usage. By using the Lala Belle website, you consent to the data practices described in this statement. Collection of your Personal Information

 

Lala Belle collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Lala Belle also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.

 

There is also information about your computer hardware and software that is automatically collected by www.lalabelle.com.au . This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Lala Belle for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Lala Belle Web site.

 

Lala Belle collects and uses your personal information to operate the Lala Belle Website and deliver the services you have requested. Lala Belle also uses your personally identifiable information to inform you of other products or services available from Lala Belle and its affiliates. Lala Belle may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

 

Lala Belle does not sell, rent or lease its customer lists to third parties. Lala Belle may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Lala Belle may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to www.lalabelle.com.au , and they are required to maintain the confidentiality of your information.

 

Lala Belle does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

 

Lala Belle keeps track of the pages our customers visit within www.lalabelle.com.au , in order to determine what Lala Belle services are the most popular. This data is used to deliver customized content and advertising within Lala Belle to customers whose behavior indicates that they are interested in a particular subject area.

 

Lala Belle Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Lala Belle or the site; (b) protect and defend the rights or property of Lala Belle; and, (c) act under exigent circumstances to protect the personal safety of users of www.lalabelle.com.au , or the public.

 

 

Use of Cookies

The Lala Belle Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize www.lalabelle.com.au pages, or register with www.lalabelle.com.au site or services, a cookie helps www.lalabelle.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the www.lalabelle.com.au features that you customized.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of www.lalabelle.com.au .

 

 

Security of your Personal Information

 Lala Belle secures your personal information from unauthorized access, use or disclosure. Lala Belle secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).

 

 

Changes to this Statement

 Lala Belle will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. Lala Belle encourages you to periodically review this Statement to be informed of how Lala Belle is protecting your information.

 

 

Contact Information

 Lala Belle welcomes your comments regarding this Statement of Privacy. If you believe that Lala Belle has not adhered to this Statement, please contact Lala Belle at customercare@lalabelle.com.au . We will use commercially reasonable efforts to promptly determine and remedy the problem.

 

Conditions of Use

 Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.